In the fast-paced, ever-changing business world, you need to ensure that your IT can adapt accordingly. With more companies than ever requiring support round-the-clock, Techfonet is able to leverage a team of 10-strong technical professionals to assist your end users on a truly 24/7 basis.

Unlike traditional Managed Services or on-site IT teams which generally offer a 9-5 service with “on call” support at best, our Fully-Managed Service provides an unlimited, all-inclusive, fixed price service for the support, maintenance and management of your IT. The service is delivered on a telephone and remote basis with engineers dispatched to site only if required, enabling customers to outsource the activities required to monitor, repair and maintain their IT infrastructure whilst reducing on-site staffing overheads.

Techfonet’s Fully-Managed Service incorporates all the essential maintenance that is often missed by in-house teams and Service providers, and includes regular server patching, antivirus updates, and the review, verification and testing of backup jobs. The service is packaged in three tiers to meet the needs of each individual customer: Bronze, Silver and Gold. True 24/7 support and monitoring is provided as standard across all tiers, including unlimited incidents and service requests. Additional components are available in the Silver and Gold levels, the leading provision being Proactive Watch points. Designed for those who cannot afford downtime, a system of preventative maintenance tasks are scheduled to flag up issues for resolution before they have a chance to negatively impact on your business, as well as increasing system performance and up-time.

Core components included in your Fully-Managed Service*…

  • 24/7 Incidents and Service Requests: our team of technical experts co-ordinate and manage the resolution of all IT-related service issues including incidents, problems, service requests and general queries - 24 hours a day, 7 days a week
  • 24/7 Critical Incident Management: issues that cause severe disruption to business are identified and acted on round-the-clock, within strict SLAs
  • 24/7 Proactive Monitoring: a proactive monitoring and alerting service for selected IT infrastructure, including servers, SANs and storage devices, plus selected network devices, including routers, firewalls and other networked devices
  • 24/7 Advanced Security Monitoring: security sensors monitor network behaviour, with encrypted data correlated against over 2000 security directives and best practice security policies. Security incidents are created and each incident logged with a priority code depending on its severity
  • Operational Essentials: critical reoccurring tasks that are absolutely essential to the customer’s IT operation, including backup, antivirus and server patching
  • Service Management: ongoing management of the day-to-day technical activities from a Service Delivery Manager
  • Proactive Watchpoints: designed to reduce downtime by pre-emptively scheduling System Maintenance tasks to ensure that your systems are always at their optimal performance
  • Reporting: a detailed report is provided to every customer each month, providing both management and detailed technical information on the month’s activity
  • Service Now Service Desk: 5 licenses included for ServiceNow - an industry-leading SaaS-based, highly-configurable Service Management System - allowing you to work collaboratively with Techfonet engineers to ensure efficient incident resolution.
  • Business Continuity Planning and Disaster Recovery: identifying mission-critical services and providing you with IT Business Continuity planning insight in order to create and manage a Disaster Recovery plan.
  • Governance, Risk and Compliance Management: driving best practice across company IT objectives, policies and process

Consider the Fully-Managed Service from Techfonet if you need…

  • A scalable, comprehensive package of services including remote service management, incident support and security monitoring as standard
  • True 24/7 support via our Service Desk, as well as technical expertise at an affordable cost
  • Fixed monthly pricing with no hidden surprises