Managed Services

MANAGED SERVICES

Whether your requirement is for pay-as-you-go support or a fully managed services - and everything in between - Techfonet can deliver. With customers ranging from SMEs to FTSE-listed global organizations, our unparalleled product knowledge and an ethos of service excellence cements our position as one of the Ghana’s most reliable and cost effective service provider.
Techfonet offer a number of distinct IT support services packaged in the ways to meet the needs of each individual customer, taking the stress out of managing your IT and leaving you to concentrate on running your business. Best-of-breed technology is combined with elite accreditation's from world-leading vendors - including Microsoft, VMware, Cisco Dell EMC, HP and Citrix.
Our extensive investment in our 24/7 Service Desk team – underpinned by the industry-leading Service Now management platform - provides structured, sustainable, true 24/7 support and monitoring as standard for EVERY customer, so you’re safe in the knowledge that you are supported round-the-clock. Plus, with a 10-strong technical workforce on-hand to support you, we are sure you can’t get better value anywhere else.

Benefits of Techfonet Managed IT Services:

  • True 24/7 support as standard for EVERY customer: Round-the-clock support from highly-trained, knowledgeable IT Service Desk team, 24/7 and for 365 days of the year – at no additional cost
  • Access to experienced Account Managers and Service Delivery Managers: Dedicated SME, Corporate and Enterprise teams with the experience and expertise to understand your specific business challenges and communicate in plain English to provide guidance and strategic direction, as well as managing issues on a day-to-day basis
  • Techfonet vendor accreditation's: We work with world-leading vendors Microsoft, Citrix, Cisco, HP, EMC and VMwareto bring you the very best, most up-to-date technologies
  • Proactive Watch points: Included with our Fully-Managed Service, Watch points reduce downtime by pre-emptively scheduling System Maintenance tasks against vendor Best Practice run books, ensuring that you get the best out of your systems
  • Automated tasks: Fully-Managed customers can take advantage of automated repeat tasks designed to decrease the cost of your Managed Service
24/7 Security Monitoring: Techfonet offer a market-leading security monitoring service to our customers, incorporating an advanced threat detection, proactive monitoring and alerting service that reduces the impact of security events by identifying, logging, scoring and acting upon security events in real time, 24/7. This is offered as a component of our Flexible, Platinum, Fully-Managed and IT Outsourcing service packages. Powered by Alien Vault, you can be confident that your security is in safe hands.

Managed Services